a99 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, claiming bonuses, betting on cricket, and staying safe on a99 — answered clearly in one place.
Whether you are brand new to a99 or a returning player with a specific question, this FAQ covers everything — from opening your account and making your first bKash deposit, to understanding wagering requirements, betting on BPL cricket matches, and using our responsible gaming tools. Browse by category below or search the question that brought you here.
Deposits via bKash, Nagad, Rocket, and Upay processed in minutes.
SSL encryption and two-step verification keep your a99 account protected.
Bet on BPL, IPL, T20 World Cup and every Bangladesh Tigers match live.
New players can claim a welcome bonus on their first qualifying deposit at a99.
Hundreds of slot titles and real-dealer tables available 24/7 on mobile.
Deposit limits, self-exclusion, and support resources for all a99 players.
Account & Registration
How do I create an account on a99?
Creating an account on a99 takes less than two minutes. Visit the a99 Login page, click the registration option, fill in your mobile number, set a secure password, and verify your number with the one-time code sent via SMS. You must be 21 or older and a resident of Bangladesh to register. Once verified, your account is active and you can make your first deposit.
What documents do I need for KYC verification on a99?
a99 requires standard KYC documents to comply with anti-money-laundering guidelines. You will need a valid National ID card (NID) or passport, a selfie holding the document, and proof of your payment method (for example, a screenshot of your bKash or Nagad account matching your registered name). Most verifications are reviewed within 24 hours during Bangladesh business hours.
I forgot my a99 password — how do I reset it?
On the a99 Login page, tap 'Forgot Password' and enter the mobile number linked to your account. You will receive an SMS with a reset code. Enter that code, then set a new password at least 8 characters long containing letters and numbers. If you no longer have access to that phone number, contact a99 support at [email protected] with your NID details for manual verification.
Can I have more than one a99 account?
No. a99 strictly allows one account per person. Duplicate accounts are detected automatically during KYC and payment processing. If duplicate accounts are found, a99 reserves the right to close them and forfeit any associated balances. If you already have an account but cannot access it, please contact support rather than opening a new one.
How do I close my a99 account permanently?
To permanently close your a99 account, email [email protected] from the email address registered on your account, requesting permanent closure and stating your reason. Withdraw any remaining balance before submitting the request. a99 will process closure within 5 business days and send a confirmation email. Note that closed accounts cannot be reopened; you would need to register fresh.
Deposits & Withdrawals
How long does a bKash deposit take to appear on a99?
bKash deposits to a99 are credited almost instantly — typically within 1 to 5 minutes of a successful transaction. If your deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation and contact a99 support with the transaction ID. Delays beyond 30 minutes are rare and usually caused by bKash network congestion during peak hours.
What is the minimum deposit amount on a99?
The minimum deposit on a99 is ৳200 BDT, regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. This low entry point means even casual players in Dhaka, Chittagong, or anywhere across Bangladesh can get started without a large upfront commitment.
What is the minimum withdrawal amount on a99?
The minimum withdrawal on a99 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal goes back to Nagad. This same-method rule is standard practice to prevent money-laundering and ensure funds reach the correct account holder.
How long do withdrawals take to process on a99?
Most withdrawals on a99 are processed within 1 to 24 hours after the request is approved. bKash and Nagad withdrawals tend to be the fastest, often settling within 1-3 hours during Bangladesh business hours (9am–9pm BST). Bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank may take up to 3 business days depending on the bank's processing schedule.
Does a99 charge fees on deposits or withdrawals?
a99 does not charge fees on deposits. For withdrawals, a99 also applies no platform fee; however, your payment provider (bKash, Nagad, bank) may charge their own standard transaction fees, which are outside a99's control. We recommend checking your provider's fee schedule before initiating a large withdrawal to avoid surprises.
Games & Gameplay
Can I play a99 on my mobile phone?
Yes. a99 is built mobile-first and works seamlessly on all Android and iOS smartphones without needing to download any app. Simply open a99.buzz in your mobile browser (Chrome or Safari recommended), log in, and all games — slots, live casino, cricket betting, crash games — load instantly. The site is fully optimised for 4G and even slower connections common in Sylhet, Khulna, and Rajshahi.
What cricket matches can I bet on at a99?
a99 covers a wide range of cricket competitions including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral series featuring the Bangladesh Tigers. You can place pre-match bets and live in-play bets on match winner, top batsman, total runs, number of wickets, and dozens of other markets. Markets go live as soon as the fixture is confirmed.
Are the slot games on a99 fair and certified?
All slot games on a99 use certified Random Number Generator (RNG) technology supplied by regulated providers including Pragmatic Play, NetEnt, and Microgaming. This means every spin result is entirely random and cannot be manipulated. Published RTP (Return to Player) percentages for each slot title are available in the game information panel, so you can check them before playing.
What live casino games are available on a99?
a99 offers a full live casino lobby powered by Evolution Gaming and Ezugi, featuring real human dealers streamed in HD. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger, Teen Patti, and game-show formats like Crazy Time and Mega Ball. Tables run 24/7 and new sessions start constantly, so there is always a seat available regardless of what time in Bangladesh it is.
How do I place a live in-play bet on a cricket match at a99?
During a live cricket match on a99, navigate to the Sports section and select the ongoing match. Markets update ball-by-ball — click any available odd to add it to your bet slip, enter your stake in BDT, and confirm the bet before the odds change. In-play betting is fast-moving, so odds can shift between overs or even deliveries. Make sure your a99 account has sufficient balance before the match starts.
Bonuses & Promotions
What welcome bonus does a99 offer new players?
a99 offers a welcome bonus on your first qualifying deposit — the exact match percentage and maximum BDT cap is displayed on the promotions page at the time you register. Bonuses are credited automatically to your account once the deposit clears. Always read the bonus terms before opting in, as the wagering requirement and minimum odds thresholds will determine how quickly you can convert bonus funds to withdrawable cash.
What does the wagering requirement mean and how do I complete it?
A wagering requirement (rollover) specifies how many times you must bet the bonus amount — or in some cases the bonus plus deposit — before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x rollover means you must place ৳20,000 in cumulative bets. Progress is tracked in your account dashboard. Bets on slots typically count 100% toward rollover; live casino games and sports bets may count at a lower rate — check the specific bonus terms.
Does a99 offer free spins?
Yes. a99 regularly awards free spins as part of welcome packages, reload promotions, and seasonal campaigns tied to events like Eid, Pohela Boishakh, or the IPL season. Free spins are usually attached to specific slot titles. Any winnings from free spins are typically credited as bonus funds subject to a wagering requirement before withdrawal. Check the active promotions page for current free spin offers.
Can I claim a bonus more than once on a99?
The welcome bonus on a99 is a one-time offer for new players only. However, a99 runs ongoing reload bonuses, cashback promotions, and loyalty rewards that existing players can claim repeatedly. Promotional eligibility is assessed per account and per offer period. Attempting to claim a one-time bonus multiple times using different accounts is considered bonus abuse and will result in account suspension.
Safety & Responsible Gaming
Is a99 a safe and legal platform for Bangladesh players?
a99 operates as an online entertainment platform using SSL encryption, fair-play certified game providers, and strict KYC protocols to protect player funds and data. All financial transactions are processed through recognised Bangladeshi payment channels including bKash, Nagad, and Rocket. While players are responsible for understanding the regulations in their own jurisdiction, a99 is committed to providing a transparent, secure, and responsible gaming environment for adults aged 21 and above.
What is the minimum age to play on a99?
The minimum age to register and play on a99 is 21 years old. This is a hard requirement — not a guideline. During KYC verification, a99 checks your National ID card or passport to confirm your date of birth. Any account found to belong to a player under 21 will be closed immediately and any funds forfeited. If you are under 21, please do not attempt to register.
How do I set deposit limits or self-exclude on a99?
a99 provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits to control your spending. If you feel gambling is becoming a problem, you can request a temporary time-out (cooling-off period) or a permanent self-exclusion by emailing [email protected]. Self-exclusion requests are processed within 24 hours and block access to all gaming features on a99.
Where can I get help if gambling is affecting my life?
If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out for help immediately. Contact a99 support at [email protected] to activate self-exclusion. You can also speak to a trusted family member or community leader, or seek guidance from a healthcare professional in your area. a99 takes responsible gaming seriously and encourages all players to gamble only for entertainment within their means.
Still Have Questions?
Our support team is available 24/7 to help Bangladesh players. Reach us at [email protected] or log in to start a live chat session.