Terms & Conditions

Welcome to a99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the a99 website, mobile experience, games, bonuses, and all related services. By registering an account or using any part of our platform, you acknowledge that you have read, understood, and agreed to these terms in full. If you do not agree with any portion of these terms, you must discontinue use of the platform immediately.

a99 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. We encourage all users to review this page periodically so they remain informed of the current rules governing their a99 account and activity.

1. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you (the registered user) and a99. By creating an account, logging in, or placing any wager on the a99 platform, you confirm that you are at least 21 years of age, that you are legally permitted to engage in online gambling in your jurisdiction, and that you accept full responsibility for all activity conducted under your account credentials.

a99 is intended solely for adults aged 21 and above. If you access the platform on behalf of a minor, or if you are aware that a minor is using an account registered in your name, you must notify us immediately at [email protected] and take steps to restrict access. a99 reserves the right to request identity verification documents at any time to confirm a player's age and identity.

2. Account Registration & Eligibility

To participate in any real-money game or sports bet on a99, you must first complete the registration process and pass our Know Your Customer (KYC) verification. You agree to provide truthful, accurate, and complete information during registration. a99 reserves the right to suspend or permanently close any account where false information is suspected. The following conditions must be met:

• You must be 21 years of age or older at the time of registration.
• You must not already hold an active a99 account under any name or email address.
• You must provide a valid mobile number linked to your bKash, Nagad, or Rocket wallet for payment verification.
• You must not be subject to any self-exclusion order or voluntary gaming restriction at the time of registration.

3. Deposits & Withdrawals

a99 supports fast and secure transactions via locally trusted payment channels. All financial transactions are processed in Bangladeshi Taka (BDT). Players are solely responsible for ensuring that the payment details they submit belong to them personally — third-party deposits and withdrawals are not permitted.

Deposit Rules

Minimum deposit amounts, maximum deposit ceilings, and any applicable processing fees are displayed at the time of transaction within your a99 account. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited within minutes. Dutch-Bangla Bank, City Bank, and other bank transfer deposits may take up to 24 hours to reflect in your account balance. a99 does not charge a fee for standard deposits, though your payment provider may apply its own service charges.

Withdrawal Rules

Withdrawals are processed to the same payment method used for your most recent deposit, subject to KYC verification being complete. Minimum and maximum withdrawal limits apply per transaction and per calendar month. a99 targets withdrawal processing within 24 hours for verified accounts, though peak periods may extend this timeframe. Winnings derived from bonus funds are subject to wagering requirements before they can be withdrawn. Any attempt to exploit the withdrawal system through fraudulent methods — including chargebacks, false dispute claims, or collusion — will result in immediate account suspension and forfeiture of pending balances.

4. Bonuses & Promotions

a99 offers a range of bonuses including welcome bonuses, reload bonuses, free spins on selected slots, and sports betting cashback promotions. All bonuses are subject to specific terms and conditions that govern their use, eligibility, and wagering requirements. By claiming any bonus, you agree to the promotion-specific rules in addition to these general terms.

• Bonuses must be claimed within the stated promotional window. Expired bonuses cannot be reinstated.
• Wagering requirements must be fulfilled in full before any bonus-derived winnings may be withdrawn.
• Bonuses are non-transferable and may not be exchanged for cash unless wagering conditions have been fully satisfied.
• a99 reserves the right to modify, suspend, or cancel any promotion at any time, including if abuse is detected.

Players found to be abusing bonus systems — including through multi-accounting, coordinated bonus hunting, or artificially inflating wagering figures — will have their bonus balances voided and their accounts reviewed for suspension.

5. Game Rules & Fair Play

All games available on a99 — including live casino tables, slots, crash games, and sports markets — operate under the rules published within each individual game interface or product category. By participating in any game, you accept those specific rules as binding.

Sports Betting

All sports bets — including cricket, BPL, IPL, T20 World Cup, and other markets — are accepted subject to the odds available at the time of placement. a99 reserves the right to suspend any market, void a bet, or restrict maximum stake amounts in the interest of fair play and market integrity. Results are determined by official scorecards or governing body records. In the event of a disputed result, a99's decision is final.

Casino & Slots

Live casino games and slots are provided by third-party software studios whose Random Number Generator (RNG) technology is independently certified for fairness. a99 does not alter, interfere with, or control game outcomes. In the event of a game malfunction or disconnection during a live session, the game round may be voided and the stake returned to the player. Historical bet records are accessible in your account's transaction history for verification purposes.

6. Prohibited Conduct

The following activities are strictly prohibited on the a99 platform. Violations will result in immediate account suspension, forfeiture of all account balances, and may be reported to relevant authorities where applicable:

• Using automated software, bots, or scripting tools to interact with the platform or influence game outcomes.
• Engaging in money laundering, fraud, or any other financial crime using the a99 platform.
• Registering multiple accounts or providing false personal information during KYC verification.
• Colluding with other players, dealers, or third parties to gain an unfair advantage in any game or market.

7. Account Suspension & Termination

a99 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, if it determines that a player has breached these Terms & Conditions, is engaged in fraudulent activity, or poses a risk to the integrity of the platform. Upon account closure, any real-money balance remaining after the deduction of pending bonuses and investigation-related holds will be returned to the player via their registered payment method, subject to identity verification.

Players may also voluntarily close their account at any time by contacting the support team via the contact details listed on this site. Voluntary self-exclusion options are also available under our Responsible Gaming policy. Please review the Responsible Gaming page for full details on self-exclusion periods and deposit limit tools.

8. Privacy & Data Protection

a99 is committed to protecting the personal data of all registered players. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions by reference. By using the a99 platform, you consent to the data practices described in the Privacy Policy.

• We use SSL encryption across all data transmissions to prevent unauthorised access.
• Your personal and financial details are never sold, rented, or shared with unaffiliated third parties for marketing purposes.
• You have the right to request a copy of the personal data we hold about you by contacting our support team.

9. Intellectual Property

All content on the a99 platform — including but not limited to the website design, logo, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of a99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

You may not reproduce, copy, distribute, sell, or create derivative works from any a99 content without prior written permission. Unauthorised use of a99's intellectual property will be pursued under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, a99 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of data, loss of revenue, loss of profits, or interruption of service.

a99 does not guarantee the uninterrupted availability of any game or service. Scheduled maintenance, technical upgrades, or third-party service outages may cause temporary unavailability. a99 will endeavour to notify users of planned downtime in advance where possible.

11. Responsible Gaming Commitment

a99 is committed to promoting safe and responsible gaming for all players in Bangladesh. We provide deposit limit tools, time-out features, and voluntary self-exclusion options to help players stay in control. If you believe that gambling is negatively affecting your life or the life of someone close to you, please visit our Responsible Gaming page for guidance and support resources. Remember: gambling should be a form of entertainment, not a financial solution. Never wager more than you can afford to lose. Players must be 21 years or older.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted in accordance with applicable international online gaming standards. Any disputes arising from or relating to these terms, or your use of the a99 platform, shall first be referred to a99's customer support team for informal resolution. If a dispute cannot be resolved through that channel within a reasonable timeframe, both parties agree to seek resolution through good-faith negotiation before pursuing any formal legal route. a99 makes no representation that its services are available or lawful in all jurisdictions. It is your responsibility to ensure that your use of the platform complies with the laws of your country or region.