Privacy Policy

Information We Collect

When you create an account, place bets, or interact with a99's platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued ID for KYC verification purposes.
• Contact information: email address, mobile number, and residential address (city-level detail such as Dhaka, Chittagong, or Sylhet is sufficient in most cases).
• Financial information: transaction histories, deposit and withdrawal records, and payment method identifiers (e.g., bKash or Nagad mobile numbers, last four digits of a card). We do not store full card numbers.
• Usage data: game history, betting patterns, session duration, device type, operating system, IP address, and browser information.
• Communication records: any messages, emails, or chat transcripts exchanged with our customer support team.

All information is collected directly from you or generated automatically through your use of the platform. We only collect data that is genuinely necessary to operate our services, verify your identity, and comply with applicable regulations.

How We Use Your Information

The personal information a99 collects is used for specific, clearly defined purposes. We do not use your data for anything beyond what is described here:

• Account management: to create, verify, and maintain your a99 player account, including KYC identity checks required before processing larger withdrawals.
• Transaction processing: to handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard accurately and securely.
• Fraud prevention and platform integrity: to detect unusual activity, prevent money laundering, and enforce our Terms & Conditions, including responsible gaming measures.
• Customer support: to respond to queries, resolve disputes, and improve our service based on feedback submitted through support channels.
• Service improvement and personalisation: to analyse how players use a99, understand preferences, and deliver a more relevant, enjoyable experience — for example, surfacing cricket betting options during IPL or BPL season.

Sharing of Information

a99 treats your personal information with the highest level of discretion. We do not sell, rent, or trade your data. However, there are limited circumstances in which we may share information with trusted parties:

• Payment processors: financial data is shared with payment partners (such as bKash, Nagad, and card networks) strictly to process your transactions. These partners operate under their own robust privacy and security frameworks.
• Technology and service providers: third-party companies that help us operate the platform (such as cloud hosting, analytics, and security monitoring providers) may process data on our behalf under strict confidentiality agreements.
• Legal obligations: where we are required by law, court order, or regulatory authority to disclose information, we will comply. We will inform you where legally permissible to do so.

In every case, data sharing is limited to the minimum necessary. We require all parties who receive your data to maintain confidentiality and to use it only for the permitted purpose.

Payment & Financial Data

Given the nature of our services, financial data security is a priority at a99. All deposit and withdrawal transactions — whether via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are processed through encrypted, secure payment gateways. We apply tokenisation where possible, meaning your full payment credentials are replaced with a secure reference token after initial verification and are never stored on our servers in plain text.

Transaction records are retained as required to fulfil regulatory and dispute-resolution obligations. If you have a query about a specific transaction, please contact our support team quoting your player account reference.

Cookies and Tracking

a99 uses cookies and similar tracking technologies to operate the website, remember your preferences, and analyse traffic patterns. The types of cookies we use include:

• Essential cookies: required for core platform functions such as keeping you logged in, maintaining your session, and processing transactions. These cannot be disabled without affecting the service.
• Analytics cookies: help us understand how players navigate a99, which games are most popular, and where we can improve. Data collected through analytics cookies is aggregated and not linked to any individual.
• Preference cookies: remember settings such as your chosen language or display preferences so you don't have to reconfigure them on every visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may limit functionality on the a99 platform.

Data Retention

We retain your personal data for as long as your player account remains active, or as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For closed accounts, certain data (particularly KYC documentation and transaction records) may be retained for up to five years to satisfy anti-money laundering and record-keeping requirements.

Once data is no longer needed, we take appropriate steps to securely delete or anonymise it. If you would like to request deletion of your data, please contact our support team. We will process your request within a reasonable timeframe, subject to any legal retention obligations.

Your Rights

a99 respects your rights regarding your personal data. As a player on our platform, you are entitled to:

• Right of access: request a copy of the personal information we hold about you at any time.
• Right to rectification: ask us to correct inaccurate or incomplete personal data.
• Right to erasure: request deletion of personal data where it is no longer needed for the purposes it was collected, subject to our legal obligations.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: request a structured, machine-readable copy of data you have provided to a99, where technically feasible.

To exercise any of these rights, please email our support team at [email protected] with your full name, registered account email, and a brief description of your request. We aim to respond within 30 calendar days.

Security Measures

Protecting your information is central to how a99 operates. We employ a range of technical and organisational safeguards designed to prevent unauthorised access, disclosure, alteration, or destruction of your personal data. These include 256-bit SSL/TLS encryption for all data in transit, strict internal access controls ensuring only authorised personnel can access sensitive data, regular security audits and vulnerability assessments, and secure data storage practices complying with industry best standards.

While we take every reasonable precaution, no online system can be guaranteed 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authorities promptly and take all necessary remedial steps.

Third-Party Links

From time to time, a99's platform may contain references to game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, or Microgaming). These providers operate their own independent platforms and privacy policies. a99 is not responsible for the privacy practices of these third-party providers. We recommend reviewing their individual privacy policies before engaging with their content.

Age Restriction

a99 is strictly a platform for adults. You must be 21 years of age or older to register an account, place bets, or access any real-money feature on our platform. This is a firm policy with no exceptions.

We collect date of birth during registration and may request additional age-verification documents as part of our KYC process. If we have reason to believe that a registered player is under 21, we will suspend the account immediately pending investigation. Any winnings accrued by an underage player may be forfeited in accordance with our Terms & Conditions.

Changes to This Policy

a99 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered players via email or a prominent notice on the platform prior to the change taking effect. The revised policy will always carry an updated effective date at the top of this page.

Your continued use of a99 following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way a99 handles your personal data, our dedicated support team is here to help. We take all privacy-related queries seriously and aim to provide a clear, timely response.

You can reach us at: [email protected]